Business & productivity
Sellio
Shared support inbox and website chat widget for small teams, with an optional AI agent trained on your site, docs and FAQs.
What Sellio does
Sellio is a customer support tool built around a shared inbox. Visitors write in through a chat widget you add to your site with one script tag, and messages from WhatsApp, Instagram, Telegram, email and SMS (through Twilio) arrive in the same inbox. Slack, Discord and Microsoft Teams can mirror conversations so the team can reply from there. Teammates assign threads, leave notes, open tickets and follow response times and CSAT in analytics.
The AI agent is optional. You train it on website pages (a single link, a crawl or a sitemap), uploaded PDF, DOCX, TXT or Markdown files, question-and-answer pairs and pasted text. It hands a conversation to a person when its confidence is low, when trigger words appear or when a teammate joins, and the docs list models from OpenAI, Anthropic and Google to pick from. The agent replies on website chat only. Messages from WhatsApp, Instagram, Telegram and email wait for a human, though the same knowledge drives suggested replies in the inbox.
Each conversation the agent answers draws $0.05 from the workspace's AI credit. When the credit runs out, the agent stops and the visitor sees your fallback message. Developers get a public API for conversations, messages, contacts, tickets and performance data, plus install guides for Next.js, React, Vue and other frameworks and for site builders such as WordPress, Shopify and Webflow. A desktop app is available for macOS.
Sellio pitches itself at stores, hotels, SaaS companies, local businesses and agencies that want one inbox first and AI later.
- Adding live chat to a website and answering it from a shared inbox
- Pulling WhatsApp, Instagram, Telegram and email messages into one queue
- Answering common website chat questions with an AI agent trained on your docs
- Turning conversations into assigned tickets
Who should use it
- Small support teams that want a free shared inbox and chat widget
- Stores and agencies that get messages across several chat apps
Who should look elsewhere
- Teams that need AI to answer WhatsApp, Instagram, Telegram or email automatically
- Windows desktop users, since that app is not released yet
Strengths
- Free plan has no time limit and includes the shared inbox and chat widget
- AI cost is metered per answered conversation, and the agent stops when credit runs out
- Public API and install guides for common frameworks and site builders
Limitations
- The AI agent answers on website chat only
- Email and messaging channels need a paid plan
- The free plan includes only 5 AI conversations
- The Windows desktop app is listed as coming soon
Privacy notes
The privacy policy says Sellio does not use visitor conversation content to train public foundation models for unrelated products. It does not name its AI providers or say where data is stored, noting only that data may be processed in other countries.
Sources
- Sellio: AI Customer Support with Shared Inbox & Live ChatOfficial sitePrimarysellio.chat
- Pricing: AI customer support plans for small teams · SellioPricing pagePrimarysellio.chat
- Introduction · Sellio DocsOfficial docsPrimarysellio.chat
- sellio.chat/docs/channelsWeb
- sellio.chat/docs/ai-agentsWeb
- sellio.chat/docs/billingWeb
- sellio.chat/docs/desktopWeb
- sellio.chat/privacyWeb
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